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Customer Service WAy Workshop

June 19 @ 1:30 pm - 5:30 pm

Tourism Council of Western Australia

Did you know, 62% of consumers have stopped doing business with a brand or organisation due to poor customer service?*

Make sure your customer service is up to scratch with the TCWA Customer Service WAy workshop, which will assist in driving business and revenue through improved customer service and sales techniques. Use the Customer Service WAy to increase revenue from:
•Word-of-mouth marketing
•Repeat business
•Upselling your product
•Cross-selling with local partners
•Reduced cancellations, complaints and refunds

Standard topics covered in the workshop include:
•Service excellence (body language, attitude, communication)
•Understanding the customers’ needs
•Brand awareness and promoting local product
•Complaint handling and telephone techniques
•Upselling product and sales techniques
•Understanding the value of tourism in WA
•Understanding brand awareness in WA tourism
•“Easy, Quick and Really Helpful” principles

*2015 Global State of Multichannel Customer Service Report

Details

Date:
June 19
Time:
1:30 pm - 5:30 pm
Event Category:
Event Tags:
Website:
http://www.tourismcouncilwa.com.au/event/customer-service-way-workshop-albany-0

Organizer

Tourism Council of WA
Phone:
9416 0700
Website:
http://www.tourismcouncilwa.com.au